Refund Policy

Thank you for choosing Axeron, operated by Axeron LTD, officially registered at Unit 3, Office A, 1st Floor, 6-7 St Mary At Hill, London, England, EC3R 8EE, under registration number 17057091, and accessible via axeron.uk (“we,” “us,” or “our”).

This Refund Policy explains when refunds may be considered, when they are not available, and how refund-related requests are reviewed. By purchasing or engaging with our Services, you acknowledge and agree to the terms outlined in this Policy.

As a general rule, payments made to Axeron are non-refundable once confirmed.

This policy exists because:

• Services are tailored to your specific context and objectives
• Time and intellectual resources are allocated immediately
• Work may begin before live sessions or visible deliverables occur

By completing a purchase or confirming an engagement, you confirm that you have reviewed the scope, pricing, and nature of the Service and accept that refunds are not guaranteed.

Before purchasing or requesting Services, we strongly encourage you to:

• Carefully review all service descriptions, scopes, and pricing
• Use the Request Form to clearly communicate your needs and expectations
• Ask for clarification if any aspect of the Service is unclear
• Ensure that the selected Service aligns with your goals and readiness

By proceeding with payment, you acknowledge that the decision was made voluntarily and with sufficient information.

Although refunds are generally not provided, Axeron may, at its sole discretion, consider a refund only in limited and exceptional situations, including:

1. Duplicate or Accidental Charges

If the same payment was processed more than once due to a technical error or accidental duplication.

2. Incorrect Billing

If you were charged an incorrect amount due to a demonstrable system or administrative error on our side.

3. Failed or Incomplete Transactions

If payment was processed, but the transaction failed in a way that prevented service confirmation or delivery.

4. Non-Delivery Due to Internal Error

If a confirmed Service was not delivered or initiated due to a clear internal failure within Axeron’s control.

Refunds will not be granted based on:

• Change of mind
• Dissatisfaction with strategic recommendations
• Misalignment of expectations not previously communicated
• Lack of implementation or results following advisory guidance

Business outcomes depend on multiple variables beyond Axeron’s control, including execution, market conditions, and client decisions.

If you believe your situation qualifies under the exceptional circumstances listed above, you may submit a refund request for review.

Your request must include:

• Full name used during the transaction
• Email address associated with the purchase
• Date of payment
• Proof of payment or transaction ID
• Clear explanation of the issue and reason for the request

Requests can be submitted via:

• Email: info@axeron.uk
• Contact page: http://axeron.uk/contact

Incomplete requests may delay the review process.

Once a complete refund request is received, Axeron will:

• 1. Review the information provided
• 2. Assess eligibility based on this Refund Policy
• 3. Determine whether the case qualifies as an exception

You will receive a written response within 7 business days of receipt.

All refund decisions are final and made at Axeron’s discretion, in accordance with this Policy.

If a refund is approved, it will be processed using the original payment method, where possible. Processing times may vary depending on payment provider policies.

Unauthorized or unjustified chargebacks may be disputed.

Axeron reserves the right to:

• Provide documentation to payment providers
• Suspend or restrict future access to Services
• Recover losses associated with fraudulent or abusive chargebacks

Repeated or malicious chargeback behavior may result in permanent refusal of service.

Axeron reserves the right to revise or update this Refund Policy at any time to reflect:

• Changes in service structure
• Legal or regulatory requirements
• Operational or commercial adjustments

All updates become effective immediately upon publication on the Website. Continued use of our Services after changes are posted constitutes acceptance of the revised Policy.

If you have questions regarding this Refund Policy or need clarification before making a purchase, you may contact us through the following channels:

• Email: info@axeron.uk
• Website contact form: http://axeron.uk/contact

We are committed to addressing refund-related inquiries with clarity, fairness, and professionalism.